Privacy Policy

Your privacy is important to us. It is the policy of Agra Media House to respect your privacy regarding any information we may collect from you across our website https://agramediahouse.com/ and other platforms we own and operate.

1. Information We Collect

We collect personal information only when necessary to provide our products and services. This may include:

Name, email address, phone number
Shipping and billing address
Payment details (securely processed via payment gateways)
Device information, browser type, IP address
Purchase history and preferences
Messages, queries, or feedback submitted through forms or WhatsApp
Information required for order processing, returns, replacements, or customer support

All information is collected by fair and lawful means, with your knowledge and consent.

2. Payment Data

We do not store or process your card, UPI, or banking details on our servers.

All online payments are handled securely by Razorpay or other PCI-DSS–compliant payment gateways.

Partial Cash on Delivery (COD with advance) may be applicable for selected orders.

For complete payment-related information, please refer to the respective payment gateway’s privacy policy.
For refund or delivery-related information, please refer to our Refund & Return Policy and Shipping & Delivery Policy.

3. Use of Information

We use the collected information to:

Process, confirm, and deliver your orders
Communicate order updates and delivery status
Provide customer support and resolve queries
Manage returns, replacements, and refunds
Improve website performance and user experience
Prevent fraudulent transactions and misuse
Send promotional offers, WhatsApp/SMS notifications, or email updates (only if you opt in)

🚫 We do not sell, trade, or rent your personal data to third parties.

4. Data Retention & Security

We retain personal information only for as long as necessary:

To fulfill orders and provide services
To comply with legal and regulatory obligations
To handle customer support and dispute resolution

We follow industry-standard security practices to protect your data from unauthorized access, misuse, or disclosure.

5. Cookies & Analytics

Our website uses cookies and similar technologies to:

Improve browsing experience
Maintain user sessions
Understand customer behavior and preferences
Analyze website traffic

We may use tools such as Google Analytics for performance and usage analysis.

You can disable cookies through your browser settings; however, some features of the website may not function properly.

6. External Links

Our website may contain links to third-party websites or platforms.

Agra Media House is not responsible for the privacy practices, content, or security of external sites.
We encourage users to review the privacy policies of those websites independently.

7. Marketing & Communication

With your consent, we may send:

Promotional SMS
WhatsApp messages
Emails about offers, new arrivals, or announcements

You can opt out of promotional communication at any time by contacting us or using the unsubscribe option (where applicable).

8. User Rights

You have the right to:

Request access to your personal data
Request correction or deletion of inaccurate data
Withdraw consent for marketing communications
Restrict certain data processing activities

To exercise these rights, please contact us at support@agramediahouse.com.

9. Legal Compliance

We comply with applicable Indian laws, including:

The Information Technology Act, 2000
Relevant IT Rules related to the protection of personal and sensitive personal data

This Privacy Policy should be read along with our Terms & Conditions.

10. Contact Information

For any questions or concerns regarding this Privacy Policy or data handling practices, please contact:

Agra Media House
Opposite GR Hospital, Rajrai Road,
Agra, Uttar Pradesh – 283125, India

📧 Email: support@agramediahouse.com
📞 Phone / WhatsApp:
+91 9149131053
+91 9084814588

🕒 Business Hours: 10:30 AM – 8:00 PM

11. Consent

By using our website, you consent to this Privacy Policy.

If you do not agree with any part of this policy, please discontinue using the website.