Agra Media House

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At Agra Media House, we aim to ensure complete customer satisfaction. However, if you are not fully satisfied with your purchase, please carefully review our Refund & Return Policy below.

1. Returns & Replacements

We offer replacement or return only for products that are damaged, defective, or incorrect at the time of delivery.

To request a replacement or return:
Contact us within 48 hours of delivery at

📧 support@agramediahouse.com
📞 +91 9149131053 / +91 9084814588

Share the following details:

  • Order ID
  • Clear photos/videos of the damaged, defective, or incorrect product
  • Photos of original packaging and labels

Once verified, we will arrange a replacement or return pickup, subject to location and courier availability.

⛔ Requests raised after 48 hours of delivery will not be accepted.

For shipping timelines, please refer to our Shipping & Delivery Policy.

2. Refund Eligibility

Refunds are provided only in the following cases:

  • The ordered product is out of stock and cannot be replaced
  • The product is damaged on arrival and replacement is not possible
  • The order is cancelled by Agra Media House before dispatch

Refunds are NOT applicable for:

  • Change of mind after delivery
  • Compatibility issues or incorrect product selection by customer
  • Used, physically damaged-by-customer, or tampered items
  • Products without original packaging, accessories, or manuals
  • Orders where a partial COD advance was paid (after dispatch)
  • Orders refused, returned, or unclaimed after dispatch

3. Advance COD Policy

For Cash on Delivery (COD) orders, Agra Media House may collect a small advance payment to confirm the order.

  • The advance is refundable only if the order is cancelled before dispatch by Agra Media House
  • Once the order is dispatched, the advance becomes non-refundable
  • Repeated refusal of COD orders may result in COD being disabled for future purchases

This policy helps prevent misuse of COD services and covers packaging and initial logistics costs.

For payment-related terms, please refer to our Terms & Conditions.

4. Refund Timeline

If your refund request is approved:

  • The amount will be credited to the original payment method
  • Refunds are processed within 7–10 working days

Please note:

  • Bank or payment gateway processing timelines may vary
  • All refunds are handled through secure payment gateways as stated in our Privacy Policy

5. Cancellation Policy

Orders that have already been shipped or handed over to courier partners cannot be cancelled.

6. Contact for Refunds & Returns

For any refund, return, or replacement-related queries, please contact:

Agra Media House
Opposite GR Hospital, Rajrai Road,
Agra, Uttar Pradesh – 283125, India

📧 Email: support@agramediahouse.com
📞 Phone / WhatsApp:
+91 9149131053
+91 9084814588

🕒 Support Hours: 10:30 AM – 8:00 PM